Refund Policy

Last updated: August 2026

Music licenses are digital goods, delivered instantly by email once your payment is confirmed. Because of this, all sales are final once a license has been delivered — except in the cases below.

When we'll issue a refund

• You were charged more than once for the same order.
• A technical issue on our end prevented delivery of your licensed files.
• The track doesn't match its description or preview in a material way.

How to request one

Email sync@cuecatalog.com with your order details within 14 days of purchase. We'll review and respond within a few business days.

How refunds are processed

Refunds are processed by Paddle.com, our payment processor and merchant of record, back to your original payment method. You can also request a refund directly through paddle.net.